Customer Services


Shipment Tracking

As a special service to our customers, Bates offers the ability to track your long distance and international shipments. Now, you can access information regarding your shipment's status 24 hours a day! Simply have your shipment number ready and link to the United Van Lines Shipment tracking site.

Informative Brochures

We maintain a library of informative brochures which are available to our customers free of charge. Covering topics ranging from your rights and responsibilities when you are moving to tax deductible moving expenses, these brochures can help you handle the details of moving. For a complete list and an order form, click here .


Packing Material & Supplies

Should you decide to pack all or some of your belongings yourself, Bates can be your source for packing material. Our wide range of box sizes and reasonable prices can insure you have the professional quality supplies you need to protect your belongings during the moving process. We even offer the convenience of ordering the materials you need online and we will contact you when your order is ready for pick up. It couldn't be simpler!

For a complete list of materials and an order form, click here .


Community Profiles

For our customers who are relocating to towns or states that may be unfamiliar to them we offer a community profiling service. This service provides individuals with useful information about the areas they are moving to. To request information about your destination, contact your move coordinator or customer service representative today.




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